Shipping Policy

Thank you for shopping at Zamkudi Closet! We aim to provide you with a seamless and reliable shipping experience. Please read the details below to understand our processing times, shipping options, costs, and what to expect once your order is on its way.

1. Order Processing

    • Order Confirmation
      As soon as you place your order, you will receive an order confirmation email at the address provided during checkout.

    • Processing Time
      All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays) after order confirmation.

      • Orders placed after 2 PM (your local time) or on weekends/holidays will begin processing on the next business day.

      • During peak seasons (e.g., festivals, sales), processing may take up to 3 business days. We’ll notify you by email if there’s any significant delay.

2. Domestic Shipping (Within India)

    • Shipping Carrier: Standard national carriers (e.g., India Post, Blue Dart, Delhivery)

    • Delivery Time:

      • Standard: 5–7 business days from the date your order ships.

    • Shipping Cost:

      • Standard shipping is free for all domestic orders.

    • Tracking: You will receive a tracking number via email as soon as your package departs our warehouse. Use the carrier’s website or our Order Status page to track your delivery.

3. International Shipping

    • Shipping Carrier: Reliable international partners (e.g., DHL, FedEx, UPS, EMS)

    • Delivery Time:

      • Standard International: 7–14 business days (depending on destination country).

    • Shipping Cost: Calculated at checkout based on weight, dimensions, and destination.

    • Tracking: A tracking number will be emailed once your order ships. Please allow up to 24 hours for tracking information to appear in the carrier’s system.

4. Customs, Duties & Taxes

    • International Orders may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country.

    • Responsibility: All customs fees and import duties are the responsibility of the recipient.

    • Delays: Customs procedures can delay delivery times. We recommend checking with your local customs office for more information.

5. Shipping Restrictions

    • We ship to most countries worldwide. However, certain destinations may be restricted due to local regulations or carrier policies.

    • If your shipping address falls into a restricted region, you will be notified by email and offered a refund or alternative.

6. Lost, Damaged, or Incorrect Shipments

    • Lost Packages: If your tracking shows your package was delivered but you haven’t received it, please contact us within 48 Hours of the delivery date.

    • Damaged Goods: If your order arrives damaged, please retain all packaging and email contact@zamkudicloset.com with photos of the damaged items within 48 Hours of receipt.

    • Incorrect Items: If you receive the wrong item, notify us within 48 Hours of delivery. We’ll arrange for the correct item to be sent or issue a refund, including return shipping label if required.

7. Returns & Exchanges

For detailed information on returns, exchanges, and refunds, please see our Returns & Exchanges Policy on the site. In brief:

    • Items must be unworn, unaltered, and in original packaging.

    • Return requests should be made within 7 days of delivery.

    • International return shipping costs are the responsibility of the customer unless the error is on our part.

8. Contact Us

If you have any questions or concerns about your shipment, our Customer Care team is here to help:

📧 Email: contact@zamkudicloset.com
⏰ Business Hours: Monday–Friday, 9 AM–6 PM (IST)

We appreciate your trust in Zamkudi Closet and look forward to bringing the finest Indian fashion right to your doorstep!